You'd think, though, offering a few personal details would have got the process rolling. The chatline, he said, went through sales and had only one recommendation -- to call customer service.
So back there went Kevin. It's currently true that many companies have long customer service wait times and often blame COVID for this. Rather than, say, a lack of customer service employees. That's when he had an idea. As it turned out, it was the sort of clever idea that companies hope too many people don't have. The 10 best smartphones. There's a certain poetry to the notion that the people who actually gave Kevin fine customer service were the same people who are there to try and get money out of him, if ever he was slow to pay.
Could it be that they work in collections because they have a surfeit of charm? And how was it that collections could register his device when the sales people on the chatline couldn't? Of course this could have happened with any carrier and with any number of other service companies. This just happened to be Verizon. Then again, over the last year I've heard from quite a few current and former Verizon customer service employees who aren't entirely happy with the way things are going at the company.
Those who work in stores told me they think Verizon is trying to move all customer service online. I wonder how that'll go.
Ultimately, I marvel at Kevin's instinct that, if customer service is slow -- or even entirely AWOL -- there's always collections who'll pick up the phone.
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Watch accessories. Shop all plans. Shared data. International services. Connected devices. Those who serve. Kids plans. Student plans. Other plans. Shop all home solutions. LTE Home Internet. Fios TV. Prepaid overview. Shop all entertainment. Apple Arcade. Google Play Pass. Apple Music. YouTube TV. Financial services. Why Verizon. Why Verizon overview. Wireless coverage map. Network awards. Global coverage. Get more. Verizon Up. Device protection.
Verizon Cloud. Health discounts. Social impact. Support Support Support Close. Support overview. Mobile support overview. Account management. International trip planner. Order status. Download My Verizon App. Community Forums. Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. The general dislike for PayPal extends so far that entire sites have been set up to complain and to help you get to a human being that can actually help at PayPal. They really don't want you calling directly and prefer email or their "help center," but here, it's Good luck There you go - hopefully the next time you need to contact any of these companies, it'll be a little easier.
Still, it's time to vote for which of these five are the absolute worst:. We'll skip the honorable mentions this week—we're sure you have plenty of horror stories to share in the discussions below, and how you managed to get the upper hand on the companies that wronged you.
Have something to say about one of the contenders? Have a company that's really done you wrong and want to chat about it, even if it wasn't included in the list? Remember, the five here are based on your most popular nominations from the call for contenders thread from earlier in the week.
Make your case in the discussions below. The Hive Five is based on reader nominations. As with most Hive Five posts, if your favorite was left out, it's not because we hate it—it's because it didn't get the nominations required in the call for contenders post to make the top five.
We understand it's a bit of a popularity contest, but if you have a favorite, we want to hear about it. Have a suggestion for the Hive Five? Photo by Andy Dean Photography Shutterstock. Have had them for years and have always been happy with their service and their customer service.
Maybe it's because I have been a loyal customer and they see that on their screen when I call. Certainly, many of them mention that when I call.
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