Eon says it aims to lead the global shift towards new technology and be more sustainable. It sells solar panels and home batteries, and it is installing electric vehicle charging points across the country. See whether Eon will save you money on energy — use Which? Switch to compare gas and electricity prices.
Eon came jointnd out of the 25 energy companies rated by 7, members of the public in the annual Which? It is fair - not cheap and not expensive. The graphic below shows the breakdown of its score from our latest survey.
Scroll down to find out how long it took to answer the phone to its customers in our snapshot investigation, if live chat is faster and our full verdict on Eon. Find out how Eon compares with other energy companies — head to the full results of the best and worst energy companies. Eon scored a good four stars out of five for bill accuracy and a respectable three stars out of five in three other categories in our survey.
Eon is jointly ranked with SSE, which scored the same for bill clarity, customer service and complaints handling but worse for bill accuracy, where it was rated three stars.
Eon was also rated slightly higher for value for money — its customers gave it two stars versus SSE's one. Data from energy regulator Ofgem reveals that while Eon had a slightly above average number of complaints per 1, customers in the first half of compared with other firms, it solved the majority of those complaints within eight weeks.
Sometimes I've had to wait a while to get through on the phone. My bill is generally quite accurate even when [Eon] sends an estimated bill. We found that Eon took 19 minutes 40 seconds, on average, to answer the phone to its customers in our snapshot investigation into energy call waiting times. This makes it the sixth slowest out of 31 firms we called. This includes ensuring that prepayment and pay as you go customers who cannot leave home can speak to their provider about staying supplied, steps that should benefit over four million households.
You must be logged in to post a comment. ON Next from Oct. Any outstanding credits will be protected. Potential new energy costs will be covered by the regulator's price cap but if customers were on cheaper fixed tariffs they may have to pay more with their new supplier. This step is vital in building more effective and responsive relationships with our customers, because it is in their homes and businesses that changes are needed in order to combat the climate crisis; that means creating warmer, healthier, more comfortable homes and more efficient and cost-effective businesses.
ON Next is the new customer-facing brand of E. ON for residential and small business energy customers. They will benefit from dedicated Energy Specialists and a new technology platform delivered by Kraken Technologies which allows the company to deliver better value products and services more focused on individual customer needs.
Kraken Technologies is a subsidiary of Octopus Energy Group. Its technology platform connects all parts of the energy supply chain from renewable energy generation to customer service and billing, unlocking efficiencies in customer service and automation so far unseen in the energy retail sector. ON UK for completing this migration in what can only be seen as record time.
ON Next is already reaping the benefits of this technology. If more energy companies took the same approach as E. ON took over npower in November as part of the acquisition of Innogy and began migrating customers to E. ON Next in July ON Next through dedicated customer service so each customer is looked after by their own team of Energy Specialists.
ON provides a range of sustainable and smart home solutions including energy efficient boilers , smart thermostats , solar and battery technology and heat pumps.
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